In choosing a telephone system for a business, you first need to determine what kind of phone system you want (landlines, VoIP, or virtual) and where will you host the equipment (on-premises or in the cloud).
- A wide range of calling, collaboration, and mobile tools are available to businesses of all sizes.
- There are several ways for employees to access their business phones when they are away from the office when using Business telephone system.
- If you are looking for guidance on what to look for and consider when choosing a phone system for your business, this article is for you.
You should consider a few questions first if you plan to purchase a new business phone system in the year 2020 to make sure you select the right solution to suit your needs.
Could your business make do with a virtual phone service that relies on mobile devices, instead of a full phone system that includes desk telephones?
What kind of service do you need if desk telephones are needed? Do you have experience with Voice over IP (VoIP), which is available from many providers and runs over the Internet? Or are you more interested in a traditional landline phone service that is provided by a local or regional phone company?
Do you want to host your VoIP on-premises or do you want your service provider to host it for you (cloud based)?
In addition to helping you answer those questions, if you already know what you need and just want to see our top picks for the best business phone systems, follow this link.
Continue reading if you aren’t sure yet. We’ll give you an overview of the pros and cons of these kinds of systems:
- System of virtual telephones
- On-premises and cloud-based systems
Telephony over the Internet
- Telephone systems that connect remote workers to business numbers from their mobile phones or home phones allow remote workers to receive calls from a main business number.
- They work like call-forwarding solutions, but instead of a desk phone, they route calls from the main number to the employee’s cell or home phone.
- Automated receptionists, voice messages, call forwarding, call screening, toll-free numbers, and online faxing are features of these systems.
With the help of this type of service, companies with offsite employees can maintain a professional image at all times. Because of this, remote workers can use features not available to them on their mobile or home phones. Grasshopper is a top-rated virtual phone system which you can learn more about here.
Con: Virtual phone systems don’t function fully. Depending on your mobile or home phone provider, you may still need to use it to make calls. Your wireless or home phone minutes are used up for the call on the virtual system. While using the provider’s mobile app, you can make calls using the internet connection with some virtual services.
Ideal for: Small companies with remote workers or sole proprietorships
Traditionally, landlines were used
- In this case, landlines are traditional phone systems supported by local or regional phone companies.
- Landlines are analog systems that run over the telephone company’s copper wiring and are also called public switched telephone networks (PSTNs).