Communication is more important than ever in the business world. No matter how big or small your company is, whether it’s running digitally or in a static world, it’s important to communicate effectively with all stakeholders. Every smart organization runs a multi-channel communication system, yet despite the importance of emails and instant message apps, the telephone remains as important as ever. In this case, the VoIP phone system is very vital for effective communication.
That’s why it’s essential to understand what a business phone system is and how to find the one that’s right for you. More workers want to work from home. More customers want what you sell. In any case, we need a better way to communicate with our customers, suppliers, and employees. The Hosted VoIP Phone Service is ideal for businesses that need fast, flexible, and economical communication tools.
Moreover, choosing an office phone system is very different from choosing a home phone. If you’re looking for a large, medium, or small business phone, you’ll find many options and different operating systems to help you know exactly what you’re looking for. Read on to see why companies are buying VoIP services.
How Does VoIP System work?
Traditionally, older telephone systems send voice signals over analog telephone lines, requiring line wiring to make and receive calls. In these situations, a special hardware device called a private branch exchange (PBX) is used to connect the internal telephone extension number to the public switched telephone network.
Instead of sending data packets over a traditional switchover network, VoIP (also known as IP Telephony) converts voice into digital signals over the Internet via digital data packets. It allows calls over local area networks / WAN or other infrastructure. VoIP uses Real-time Protocol (RTP) to ensure that these packets are delivered on time. You can use either an Ethernet cable or a high-speed WiFi connection for VoIP.
VoIP Phone System as a Platform
When you call a colleague’s office from a traditional circuit-switched phone, the call originates from your desk hardware. Plus, it arrives at a specific location via one of a limited number of paths on a dedicated telephone network. On the other hand, VoIP calls are just a small piece of data on the global Internet.
You are not tied to a physical location (e.g. your building) or a specific device (e.g. mobile or office phone). Voice over IP uses a common standard, so it can communicate with any device that uses the Internet Protocol. The email inbox on your wireless laptop in a cafe in London is as easy to access as the phone at your colleague’s desk.
Here are 3 reasons why a VoIP business solution should be at the top of your list when evaluating a telephony solution for your business.
VoIP phones allow you to multitask on technology devices, so you can be as productive as possible. Suppose you have a call in the queue. While you’re waiting, you can plan what to do with missed calls by reading the text transcription voice mail that is sent directly to your mail inbox. In another case, messages and voicemails can be forwarded without any problems.
When you receive an important message in the voicemail, you can forward this voicemail to the other three persons with the click of a mouse. These and many other useful features are available in VoIP phones. Because the service is always available, you can easily add or remove useful features. In short, VoIP systems as a cloud PBX grow your business.
This is an important benefit for businesses of all sizes, as IP phones are cheaper than traditional phones. So, IP telephony connects calls over the Internet, saving companies using IP phones the cost of long-distance calls. Companies that call abroad can save even more. For small businesses, the savings are about 50%.
Improve Customer Experience
Customers don’t want to wait. They want convenience and quick answers. In addition, customers, regardless of company size, expect quality care and support. The VoIP phone service as a cloud PBX offers instant messaging options, as well as professional greetings, custom menus, and advanced call transfer.
Moreover, Interactive voice response (IVR) or virtual receptionist guides callers to the right people. Plus, Unified Communications Dashboard helps to view and prioritize all communications in one place.
To Wrap Up
Each company has different needs and several ways of communicating with internal and external contacts. All businesses communicate over more channels, not just voice. The VoIP phone system allows you to use these channels more efficiently.